Patient Advocate - Customer Relations, occasional, working rotating shifts
Location: Saint Augustine Florida
Description: Flagler Hospital is looking of Patient Advocate - Customer Relations, occasional, working rotating shifts right now, this career will be placed in Florida. Detailed specification about this career opportunity please give attention to these descriptions. Effective 05/20/13
Job Description: PATIENT ADVOCATE
Depar! tment: Customer Relations
Responsible To: Director
Education/Training: Knowledge of healthcare environment preferred; Training and BLS required within 60 days of hire.
Experience: Outstanding oral, written and interpersonal communications skills customer relations or customer management preferred.
Skills and Abilities: Conflict resolution and grief counseling training will be provided; Ability to interact with persons of varying socioeconomic, cultural, ethic and religious backgrounds; Works independently; Shows initiative as well as effective problem solving skills; Ability to prioritize and manage multiple tasks with efficiency; Customer/Patient PR experience preferred.
Physical Requirements: Prolonged, extensive or considerable standing/walking. Lifts, positions, pushes and/or transfers patients, considerable reaching, stooping, bending, kneeling and crouching. Lifts supplies/equipment. C! ontact with patients under wide variety of circumstances. Subj! ect to varying and unpredictable situations. Handles emergency or crisis situations. Occasional pressure due to multiple calls and inquiries.
Environmental Conditions: Primarily work inside (75% of time) and may experience the following hazard: biological, needles and sharps, radiation, stress, noise, vibration, dust, fumes and occasional temperature extremes. Exposed to unpleasant elements (accidents, injuries and illness). Regularly exposed to risk of blood-borne diseases.
Occupational Exposure: Category I = Job involves tasks or procedures that have exposure to blood and other potentially infectious materials during the performance of duties.
ESSENTIAL RESPONSIBILITIES:
Functions as a communication link in providing patient centered care by serving as a liaison between patients, patientâs family and the Emergency Care Center (ECC) staff.
Meets and greets each patient as they come into the ECC.
Accura! tely collects and enters information in the computer.
Facilitate resolution of complaints, grievances and patient requests.
Document patient/visitor concerns to include patient demographics, synopsis of concern/complaint, actions taken to resolve and outcome.
Collaborate with the Emergency Care Center leadership to meet customer service standards.
Directs request(s) for medical advice to the direct care nurse or physician.
Assist in maintaining visitor control. Transport patients in a safe comfortable manner. Assist patients in dressing and undressing, when needed. Places patient on monitor and call bell at bedside.
Assist in answering call bells to determine patients needs and advises nurse of patientâs ends if beyond scope of position. Assist in providing 1:1 observation for confused or psychiatric patients.
Visit and speak with patients at bedside.
Performs other job related duties as assigned.
The above statements reflect the responsibilities considered esse! ntial to the job as identified and shall not be considered a detailed description of all the work requirements inherent in the job.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Flagler Hospital.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Fri, 09 Aug 2013 06:05:58 GMT
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