Director, Content Design and Operations

 

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Type of Vacancy: Salaried, full-time

Start date: ASAP

Location: Remote/home office anywhere in the continental United States

Report to: Senior Director, Operations

Supervises: Often supervises Manager(s). Dependent on project, the Director is often a Project Leader with project team supervision and leadership development responsibilities

Compensation: The full salary range for this position is $106,000 - $160,335 annually. There are two types of experience being considered for this role: Experience that is directly relevant to the role and Total Working Experience, in all fields. This includes: internships and consulting work. In collaboration with the hiring manager, the People and Culture team calculates experience based on the candidate’s most current resume. When calculating the offer, consideration is given to candidates that possess additional qualifications (i.e., desired qualifications). Teaching Lab will generally cap salaries for new employees at 105% of the midpoint to allow for continued growth in the role over time.

Teaching Lab is an equal-opportunity employer committed to reflecting the diversity of the students we serve. We pursue equity as both a means and an end and enthusiastically welcome candidates of all backgrounds to role.

WHO WE ARE

Teaching Lab is a nonprofit organization with a mission to fundamentally shift the paradigm of teacher professional learning to achieve educational equity. We envision a world where teachers and students thrive together in communities that enable life-long learning and meaningful lives. In partnership with teachers, we transform professional learning from the ground up to dramatically improve student outcomes. We also work with school, district, and state leaders to create the instructional systems necessary to support these changes. To learn more about Teaching Lab, explore our website at www.teachinglab.org.

SUMMARY OF POSITION

The Director, Content Design & Operations helps set Teaching Lab programmatic goals related to effective and user-friendly online instructional content design, creates the systems and processes for meeting the goals, and leads the implementation of these systems and processes to meet the programmatic goals. They are responsible for implementing evidence-based instructional design principles and serving as an expert in online/in-person instructional design. Their role will include creating high-quality, research-based, user-centered online professional learning content, services, and tools for K-12 educators within an LMS, and ensuring timely and consistently excellent support to school system partners and internal projects. Additional responsibilities include enhancing staff knowledge and capacity in instructional content design, as well as managing and supporting staff in the development of professional learning courses.

PRIMARY RESPONSIBILITIES INCLUDE

• Design high-quality, research based, user-centered online professional learning content, services, and tools/resources
• Collaborating with other team members, create materials and content for online, virtual (including synchronous and asynchronous) and in-person programmatic partnerships and courses, in consultation with content experts
• Engage in Teaching Lab’s user-centered design processes (engaging with Teacher Advisory Board, supporting pilot partnerships, developing rapid prototypes) and use learning and insights to inform design
• Create and manage Teaching Lab’s design process to develop content, including drafting, feedback cycles, pilot partnerships (as applicable), and finalization steps (e.g., get expert review and adhere to Teaching Lab’s style and branding guidelines when developing new content)
• Review courses during the design, development and delivery phases for sound pedagogical and instructional design practices
• Help incorporate innovative methods of content delivery in the online, hybrid, web-enhanced, and face-to-face environments using appropriate technologies.
• Analyze and evaluate new instructional tools and technologies, and recommend appropriate tools and approaches to improve course design and delivery.
• Apply best practices for virtual and in-person adult learning in the design of professional learning content
• Comply with Universal Design Standards to ensure accessibility and equity of access to online courses/material and ensure that online educational resources are accessible, updated and functioning properly
• Support on ensuring online courses are functional in Teaching Lab’s learning management systems and in partner learning management systems.
• 
  Implement excellent online programmatic services
• Manage online and virtual programmatic projects and manage team members to successfully meet the goals of the projects
• Acts as an online instructional design content area expert for the team, aligned with organizational needs, i.e., has some other area of content expertise as well (like subject-area expertise in ELA, math, science, or social studies curriculum and/or instructional expertise, or general expertise in coaching for continuous improvement or state/system level leadership development, etc.)
• 
  Engage in efficient and effective project management
• Implement and support other team members to implement the project plans for assigned projects; if needed, identify needs for consultant support to complete projects on time and with high quality; supervise consultants
• Maintain partner project plans that track the execution of services related to scopes of work, and support other team members to maintain individual partner project plans for each project
• Demonstrate strong organizational skills, time management, and workflow management while attending to the diverse needs of partners and keeping a radically responsive orientation
• Develop systems, tools, and processes to support effective and efficient implementation of services to scale Teaching Lab’s partnerships and impact over timeAs needed, maintain contracts and invoices for relevant partners; collaborate with other team members and the Senior Director, Finance to ensure accurate invoices are sent and billed
• 
  Support, train and collaborate with team members of the organization in online instructional design
• Provide appropriate online instructional design training for team members aligned with organizational needs
• Collaborate with the Operations team (including IT), and learning and research to ensure they have the skills and capacity to engage in effective online instructional design
• Collaborate with Senior Directors, Program, Directors, Program and Managers, Program to continuously refine and develop high-quality online professional learning content and implement online professional learning
• Work with Teaching Lab team members to identify and engage new and existing school system partners on scopes of work that drive towards impact and outcomes for teachers and students
• 
  Engage in continuous learning
• Stay abreast of key research and guidance in the field, attend learning experiences to build skills and competencies in project management, client management, coaching, and adult facilitation
• Engage in personal and organized learning opportunities as a team member at an organization which champions racial equity and centers anti-racism
• 
  Perform other duties as assigned by the Senior Director, Operations and the Executive Team.

KEY SUCCESS INDICATORS (KSIs)

• The Director, Online Content Design & Operations is accountable for achieving goals set in collaboration with their manager, aligned with Teaching Lab’s FY24 goals, and especially, programmatic-specific Key Success Indicators (KSI) like:
• Teacher NPS >50
• Other educator NPS >50
• Client (buyer) NPS >50
• Renewal rate >90%
• 95% of contracted services or equivalent dollar amount are delivered
• 80% of clients surveyed say, “Teaching Lab helped us advance our goals.”
• 
  Be a Learning Organization:
• Teaching Lab model continuously improves in a way that is intellectually humble, responsive, and focused on increasing impact and scalability:
• 90% of revisions to existing products/services and design/innovation of new products/services are done with user feedback
• Teacher Advisory Board members are engaged to provide feedback on new products, services, or content 24 times per year
• 90% of surveyed Teacher Advisory Board members report that they feel that the quality of the new products, service, or content are: “Helpful to teachers”, “Strengthening equitable schooling”
• 90% of Teacher Advisory Board members report that “were able to provide meaningful feedback that improved the content when needed”
• Teaching Lab maintains cost of services at or below $1,500/teacher/year
• As applicable, within the role, model the radical commitments for our values (i.e., collaboration, responsive service, research, excellence, learning with humility, and equity).

ESSENTIAL QUALIFICATIONS

• Bachelor's Degree
• Familiarity with instructional design (ID) models like ADDIE or similar ID models
• Experience designing high-impact online professional learning for educators
• Three or more years combined experience directing projects and leading teams
• Experience creating the strategy for a team or business function
• Experience with the Canvas Learning Management System (or similar LMS), knowledge of universal design and creation of Americans with Disabilities Act (ADA) compliant online courses, as well as proficiency with multimedia authoring tools
• Track record of effective people management aligned to equity values
• Experience setting goals, creating the systems and processes for meeting the goals for educational programming
• Five or more years combined experience working in PK-12 education, with minimum of two years experience teaching PK-12 students from traditionally underserved backgrounds with demonstrated evidence of impact

DESIRED QUALIFICATIONS

• Master’s degree in Instructional Design & Technology, or relevant field
• Certification(s) in Instructional Design, Design Thinking, Training & Evaluation, or Adult Learning

TEACHING LAB’S VALUES AND COMPETENCIES

• Teaching Lab seeks to fundamentally shift the paradigm of teacher professional learning by reaching more educators every year with the highest impact programming.
Teaching Lab’s ultimate goals are:
• Educators learn more than they would without us
• Students learn more than they would without us, in a way that cannot be predicted by race, gender, or family income
• Educators we serve say they love our approach, and they want to keep doing it to advance educational equity
All employees are expected to embrace Teaching Lab Values, which are necessary to develop Teaching Lab Competencies, which help us to achieve our Ultimate Goals.
• Collaboration
• Responsive Service
• Research
• Excellence
• Learning with Humility
• Equity

WORKING CONDITIONS AND REQUIREMENTS

• Ability to work a flexible schedule to support operational needs
• Ability to perform the essential project, duties and responsibilities with or without accommodation
• All team members are expected to support program/project needs which could mean that you play multiple roles at Teaching Lab (i.e., project lead, support, subject matter expert, etc.).
• Travel could be required for the role. Travel is determined based on business needs and can vary depending on partnership/contract requirements.

Application Terms & Conditions:

I understand that any falsification or omission of information from this Employment Application can disqualify me from employment (includes rescinding an offer of employment or if hired, employment termination).

I understand that this Employment Application is not an offer of employment. If employed, employment is at will, and either party can terminate the employment relationship at any time.

I understand that if I am offered a conditional offer of employment, it would be contingent upon successful pre-work checks, which include references and verifications/checks for a social security number, education, employment, criminal records search (national and county), global watch list, and sex offender status. Depending on a specific partnership/contract requirement, the criminal background check process could include fingerprinting. At Teaching Lab’s discretion and with an individual’s signed consent, other checks could be completed based on the nature of the position. Moreover, I understand that Teaching Lab participates in a background monitoring service that provides updates for criminal records and sex offender status.

I understand that if I am offered and accept an offer of employment, I will be required to complete an Employment Eligibility Verification Form (I-9), and provide supporting documents within three days of my hire date. Non-compliance will result in termination of employment. Teaching Lab participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Teaching Lab is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Teaching Lab can only use E-Verify once you have accepted a job offer and completed the Form I-9. EVerify and Right to Work posters.

I understand that if I am offered and accept an offer of employment, I am required to be fully vaccinated for COVID-19 within eight (8) weeks of their start date. All exemptions must be reviewed and approved by the People & Culture Team.

I understand that if I am offered and accept an offer of employment, if I have a need for an accommodation related to a disabling (medical) condition that the request must be communicated to People & Culture for review and approval. All requests will be considered as part of the Americans with Disabilities Interactive Process.

I understand that if I am offered and accept an offer of employment, I must disclose all outside work (non-Teaching Lab) positions as an employee, contractor, consultant, advisor, board member, officer, director, or equity owner with any organization deemed to be a competitor organization or a conflict organization to Teaching Lab. Unless obtained the written consent of the Chief Executive Officer of Teaching Lab, I understand that I will not engage in or undertake any such other outside (non-Teaching Lab) position.

I understand that if I am offered and accept an offer of employment, I must undergo a 90 day introductory period. During this time, appropriateness for the role and performance are evaluated. At the end of the 90 day introductory period, Teaching Lab and/or the employee can end the employment relationship at will.

Teaching Lab has a payroll direct deposit program. I understand that if I am employed, I am not required to enroll in Teaching Lab’s payroll direct deposit program, and I would be paid via a paper check.

I understand that if I am employed, all work materials/resources that are provided by Teaching Lab are considered property of Teaching Lab, and are solely for the use of work for Teaching Lab.

I understand that if I am employed, I will be required to sign acknowledgment of receipt and abide by all policies and procedures, requirements, and expectations as outlined in the Employee Handbook.

In relation to the position that I am applying for, I voluntarily give Teaching Lab consent to make a thorough investigation of my background, and release from liability all parties in connection with the supply and use of such information.

The submission of my application serves as acknowledgment and agreement to the above terms and conditions.

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