Purpose of the Role:
- Bring together roles that are otherwise disparate and fragmented in traditional organisations thus not enabling effective design thinking and DevOps.
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The domains that are brought under this role, in new ways of working are the following:
- Segment value proposition build
- Data science and analytics
- Customer journeys
- Product development and management
- Build complete and packaged solutions for customers always using design thinking. This covers the data informed product design, build and deployment across all channels in a mobile first world.
- Work very closely with the IT organisation and take accountability for the development and deployment of all features for the benefit of business banking customers.
- Bachelor's Degree in Commerce essential.
- MBA an advantage.
- Computer Science/Engineering Degree/Diploma an advantage.
- Min 15 years experience in the design and development in the segment and product development area.
- Able to manage domains as set out above.
- Experience in building and leading multi-disciplinary teams, squads, and tribes to build successful customer solutions.
- Understand the principles and practice of deign thinking, agile development, as well as knowing how to manage sprints and track progress.
- Proven ability to build and lead and knowledge workers is critical.
- Business acumen.
- A good understanding of User Experience (UX) and Customer Experience (CX) design.
- Customer insights.
- Look for live examples/solutions.
- Work closely with Business Heads
- Sell products.
- Verbal communication and presentation.
- Customer service.
- Strong technical and software system knowledge.
- Problem-solving.
- Attention to detail.
