Customer Service Team Manager
Location: Orlando Florida
Description: Kaplan Test Prep is currently interviewing Customer Service Team Manager right now, this career will be placed in Florida. For complete informations about this career opportunity kindly read the description below. Were currently looking for an outstanding leader to fill the position of Customer Service Team Manager.
In this role, youll work in our fast-paced call center where youll! supervise and coordinate the activities of 10-15 Student Concierges (customer service reps) as they support our students over the phone, through email, and via online chat. Using performance metrics and student feedback, youll develop, improve, and direct operations to ensure the highest quality service. Your team will be helping launch the careers of tomorrows doctors, lawyers, nurses, entrepreneurs, and more.
ARE YOU THE RIGHT FIT?
Do you have your bachelors?
Do you have at least 3 years of experience directly managing a team of people?
Do you have customer service or call center experience?
Do you have the ability to inspire confidence and provide motivation and positive reinforcement?
Do you have the drive to help make Kaplan the best it can be, so we can help our students fulfill their career aspirations?
ARE WE THE RIGHT FIT?
Kaplan offers a competitive salary and an outstanding benefits package (including medical, ! dental, and vision).
Kaplan is a great place to work,! filled with talented people, passionate about what they do.
We work hard to create a fun and productive work experience, including team events, gatherings, recognition, and more.
At Kaplan, we want you to actually look forward to coming to work.
WHAT MAKES US TICK?
People from all over the world come to Kaplan for help in taking the next step in their education and career. They are ambitious and accomplished students who now face a high-stakes admissions or professional licensing exam. We help them succeed on these tests so they can move on and achieve their career goals.
Working for Kaplan is like working for a 75-year old start up company. You have the resources and support of a large organization combined with the dynamism and metabolism of a start up out to change the world. We run really fast. We work really hard. And we really like to have fun doing it. Its not for everybody, but we have ambitions to change test preparatio! n and education and were looking for a few hard-chargers to help us do it.
WHAT DO YOU THINK? UP FOR AN ADVENTURE?
Then lets get started! Apply today and get your Kaplan career started. We cant wait to meet you.
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Kaplan Test Prep.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Sat, 11 May 2013 06:47:48 GMT