Position: Virtual Customer Service Representative (Part-Time)
Location: Southern California residents only
Hours: Friday (6 hour daytime shift), 1 - 2 Weeknights (flexible hours), Sunday (flexible 3 hour shift 2x per month) Approx. 10 - 15 hours per week.
Job Description:
We are seeking a dedicated and passionate Remote Customer Service Representative to join our team in the pet supplement industry. If you have a love for animals and excellent communication skills, this is the perfect opportunity for you to contribute to our mission of enhancing pet health and well-being.
Core Responsibilities & Duties:
- Respond to customer inquiries via email
- Provide accurate and detailed information about our pet supplement products, ingredients, dosage instructions, and potential benefits.
- Assist customers in selecting the most suitable pet supplements based on their pets' specific needs and health conditions.
- Process and track customer orders in our customized software system
- Handle and resolve customer complaints or issues with empathy, patience, and a focus on customer satisfaction.
- Collaborate with other team members to ensure a seamless customer experience throughout the purchasing process.
- Work with our partners at our fulfillment company to ensure orders are processed accurately
Requirements:
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills in English.
- College degree preferred
- Strong empathy and patience when dealing with customers, particularly pet owners who care deeply about their furry companions.
- Knowledge and understanding of pet health and nutrition, including familiarity with pet supplements and their usage.
- Proficiency in using Word, Excel and online software
- Ability to work independently and adapt to changing priorities in a remote work environment.
- Availability to work flexible hours, including weekends and evenings if needed.
- A quiet home office space with a reliable internet connection for remote work.
Desired Qualifications:
- Passion for animals and experience with pets.
- Experience in the pet industry or veterinary field.
- Proven ability to handle challenging customer interactions and turn them into positive experiences.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Work from home
Experience level:
- 3 years
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Work Location: In person
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