Title: Dispatch Specialist I
Duration: 1 year Contract
Location: Remote
M-F position from 10:30AM - 7PMCST
Pay $15/hr on W2
Description:
- Utilize systems to monitor workflow and load the work to qualified technicians.
- Evaluate and reassign work to available technicians as needed.
- Work to monitor and regulate work volumes.
- Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
- Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
- Ensure that service orders and repair tickets are processed accurately.
- Acquires skills through a combination of formal training and considerable on-the- job experience.
- May serve as lead and/or primary technical resource within department or work area.
- High School, GED or equivalent education and relevant experience.
- 3+ years of related experience
Job Type: Contract
Salary: $14.00 - $15.00 per hour
Experience level:
- 4 years
- 5 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Experience:
- Customer service: 4 years (Required)
- Ticketing: 4 years (Required)
Work Location: Remote
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